FAQ's
General FAQs
- Appropriate bathing suit
- Towel
- Goggles (optional)
- Swim Cap (optional)
- Ear plugs (optional)
- Water shoes (optional)
Please mark your items with your name. Stewie the Duck Swim School is not responsible for lost or stolen items.
Our program will emphasize water safety for all bodies of water and incorporate skills to be safe in and around ALL bodies of water.
If a student is not toilet-trained or toilet-trained for less than 5 months, he/she must wear a reusable swim diaper. Disposable diapers alone do not pass the Board of Health Code for public pools. Swim Diapers are available for purchase at the front desk.
Yes, all additional siblings enrolled in swim lessons get 10% off.
Yes, military families receive a 10% discount.
Private lessons are coming soon!
Please arrive 10 minutes before the lesson to allow enough time to check in and get child(ren) changed for their lesson.
Please do not let children enter the pool area until the teacher calls for them. All children must be supervised by their parents when not in the water. Parents/Guardians must remain in the building while child is in their lesson.
Photos and videos are occasionally taken at Stewie the Duck Swim School and are used for Stewie the Duck Swim School’s publicity purposes and on social media such as Facebook and YouTube. Please indicate on your registration form if you would not like your child’s photo or video used. We email our customers regularly with information, newsletters, upcoming events and promotions.
We email our customers regularly with information, newsletters, upcoming events and promotions. Please update your contact information in our parent portal or by contacting us at 203-750-6100. Text notifications are sent out for time-sensitive messages, such as weather cancellations and other closures.
Absences and Cancellations
If you miss your regularly scheduled lesson for any reason (illness, vacation, etc.), you will receive 1 make up token to reschedule 1 lesson(s) per month. You may also schedule a makeup for any lessons canceled by Stewie the Duck Swim School due to weather, staffing, or pool issue.
- Rescheduled lessons are scheduled through the front office or customer portal.
- Absences may not be credited to the next month’s tuition.
- We do not guarantee the same teacher, time, or student ratio for group lesson makeups.
- Special makeup classes may be created as needed.
If you know in advance that your child will miss several lessons, or if your child will be out for an extended time due to illness or vacation, we recommend that you suspend your lessons. The remaining balance will be held on your Stewie the Duck Swim School account for 1 month. We will do our best to accommodate you; however, some instructors and certain hours are difficult to get.
You must cancel before next monthly bill date.
If the school must close during regular business hours, you will receive an email. You can also check the website and social media for updates.
If it is raining or snowing at your home or office, please do not assume that it is doing the same at the pool. We do swim in inclement weather, but not if conditions are dangerous. We follow American Red Cross safety protocols. We cancel our lessons in 30-minute increments. We will do our best to contact you. If you have not heard from us, it is best to come. You can check for any weather updates on our Facebook page and/or call our office at 203-750-6100. If you choose not to come to your lesson because of bad weather, please contact us and you will receive a makeup token.
Payment Policies
Credit and debit card customers will be automatically charged on the 1st of each month for the following month.
Tuition is due at the time of enrollment and is nonrefundable.
We reserve the right to remove a student from a class due to nonpayment.
We reserve the right to change or cancel any class at any time.
